All Systems Operational

About This Site

Welcome to the status page for the Charity Learning Consortium. Widespread issues affecting the services are tracked here.
Note: Service interruption experiences will vary from customer to customer, depending on the systems or services impacted. If you are experiencing an issue which is not here please contact us https://support.charitylearning.org

Web Platform ? Operational
Backend Task Processing ? Operational
Data Import & Exporting ? Operational
Other Operational
Helpdesk Operational
Clear Lessons Video Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020
Resolved - This incident has been resolved.
Apr 1, 21:15 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 17:14 BST
Identified - An issue with Caching is resulting in slow responses to a request which is affecting the Web Platforms and is causing some users to receive a “504 Gateway Error” response. We are deploying a fix for this.
Apr 1, 15:22 BST
Investigating - We are investigating reports that some web application requests are receiving "504 Gateway Error" messages
Apr 1, 11:32 BST
Resolved - We have increased the resources available and completed maintenance to ensure the database connections cannot bottleneck the web applications. Increasing this base capacity should prevent additional action or maintenance to be required on this part of the system throughout this period of significantly higher traffic..
Apr 1, 21:08 BST
Identified - Some requests are being throttled by database connectivity. We have identified the issue and are arranging out of hours maintenance with our co-delivery partners.
Mar 31, 16:15 BST
Investigating - The application monitoring tool has reported exceedingly high usage across the network and response times have been affected. Platforms appear to be running correctly but slower than usual.
Mar 31, 13:00 BST
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.