Charity Learning Consortium

All Systems Operational

About This Site

Welcome to the status page for the Charity Learning Consortium. Widespread issues affecting the services are tracked here.
Note: Service interruption experiences will vary from customer to customer, depending on the systems or services impacted. If you are experiencing an issue which is not here please contact us https://support.charitylearning.org

Web Platform Operational

Backend Task Processing Operational

Data Import & Exporting Operational

Other Operational

Helpdesk Operational

Clear Lessons Video Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2020

No incidents reported today.

Apr 1, 2020

Degraded Performance - 504 Gateway Error

Resolved - This incident has been resolved.
Apr 1, 21:15 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 17:14 BST

Identified - An issue with Caching is resulting in slow responses to a request which is affecting the Web Platforms and is causing some users to receive a “504 Gateway Error” response. We are deploying a fix for this.
Apr 1, 15:22 BST

Investigating - We are investigating reports that some web application requests are receiving "504 Gateway Error" messages
Apr 1, 11:32 BST

Slow Application Performance

Resolved - We have increased the resources available and completed maintenance to ensure the database connections cannot bottleneck the web applications. Increasing this base capacity should prevent additional action or maintenance to be required on this part of the system throughout this period of significantly higher traffic..
Apr 1, 21:08 BST

Identified - Some requests are being throttled by database connectivity. We have identified the issue and are arranging out of hours maintenance with our co-delivery partners.
Mar 31, 16:15 BST

Investigating - The application monitoring tool has reported exceedingly high usage across the network and response times have been affected. Platforms appear to be running correctly but slower than usual.
Mar 31, 13:00 BST

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.